RETURNS & EXCHANGES

This Returns and Exchanges Policy applies to all purchases made through the website GeshaWorld.com,  and any other website or application that directs you to this Returns and Exchanges Policy (collectively, the "Site"). All Gesha World online purchases made through the Site are valid for exchange, credit, or refund within 30 days from the ship date. Please note that no returns will be accepted after 30 days from the ship date.

All returned or exchanged items must be unwashed, unworn, and undamaged, with all tags attached. Jewelry must be in its original packaging. All returned items must be accompanied by the return form and customs documents (if applicable).

Food items, sale merchandise, cosmetics, underwear, select lingerie and swimwear, earrings and body piercings, clearance items, and gift cards / e-gift cards are all final sale items and cannot be returned or exchanged unless required by law.

ARBITRATION NOTICE: EXCEPT IF YOU OPT-OUT AND EXCEPT FOR CERTAIN TYPES OF DISPUTES DESCRIBED IN THE ARBITRATION SECTION BELOW, YOU AGREE THAT DISPUTES BETWEEN YOU AND GESHA WORLD WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

 

RETURNS BY MAIL

 

Your package includes an order invoice, and customs documents (if applicable)

  1. Email us with the items you wish to return and list the return reason.
  2. Securely pack your merchandise and return form in a box or envelope of your choice (you may also use the original package if possible).
  3. Place the return label on the outside of your package. Please note that the return label is not pre-paid, therefore, you will be responsible for the return shipping cost and label.In addition, any shipping charge paid by you is non-refundable unless you received damaged, defective, or the wrong item(s).
  4. Mail your online returns using the pre-printed label included with your package.

     

Refunds will be issued in the original form of payment. Please allow 2-3 weeks from the return ship date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. For returns from international and APO/FPO addresses, please allow 4-6 weeks from the return ship date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement. If you made your purchase using a gift card, e-gift card, or store credit, refunds will be issued to the original card that was used.The refund amount will include only the amount paid by you after any discount or reward was applied to the returned item(s) and it will not include any shipping charge paid by you unless you are returning a damaged, defective, or the wrong item was sent to you.

ARBITRATION 

Except if you opt-out or for disputes relating to your or GESHA WORLDS intellectual property (such as trademarks, trade dress, domain names, trade secrets, copyrights and patents) ("Excluded Disputes"), you agree that all disputes between you and GESHA WORLD (whether or not such dispute involves a third party) with regard to your relationship with GESHA WORLD, including without limitation disputes related to this Returns and Exchanges Policy, your use of the Site, purchase of products, and/or rights of privacy and/or publicity, will be resolved by binding, individual arbitration under the American Arbitration Association's rules for arbitration of consumer-related disputes and you and GESHA WORLD hereby expressly waive trial by jury. As an alternative, you may bring your claim in your local "small claims" court, if permitted by that small claims court's rules and as long as such matter is only pending in that court. You may bring claims only on your own behalf. Neither you nor GESHA WORLD will participate in a class action or class-wide arbitration for any claims covered by this agreement. You also agree not to participate in claims brought in a private attorney general or representative capacity, or consolidated claims involving another person's account, if GESHA WORLD is a party to the proceeding. This dispute resolution provision will be governed by the Federal Arbitration Act. In the event the American Arbitration Association is unwilling or unable to set a hearing date within one hundred and sixty (160) days of filing the case, then either GESHA WORLD or you can elect to have the arbitration administered instead by the Judicial Arbitration and Mediation Services. Judgment on the award rendered by the arbitrator may be entered in any court having competent jurisdiction. Any provision of applicable law notwithstanding, the arbitrator will not have authority to award damages, remedies or awards that conflict with this Returns and Exchanges Policy.

YOU MAY OPT OUT OF THIS AGREEMENT TO ARBITRATE. If you do so, neither you nor GESHA WORLD can require the other to participate in an arbitration proceeding. To opt out, you must notify GESHA WORLD in writing within 30 days of the date that you first became subject to this arbitration provision. EMAIL US TO GET THE MAILING ADDRESS.

You must include your name and residence address, the email address you use for your GESHA WORLD account (if any), and a clear statement that you want to opt out of this arbitration agreement.

If the prohibition against class actions and other claims brought on behalf of third parties contained above are found to be unenforceable, then all of the preceding languages in this Arbitration section will be null and void. This arbitration agreement will survive the termination of your relationship with GESHA WORLD.

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